We hope you never need to return anything and love what you receive, but nevertheless we have a really fuss free and easy “return what you don't like” 30 DAY FREE RETURN POLICY.
Why? ‘Coz Moms & New Moms have loads of stuff to and returning goods should not take up any of their valuable time.
RETURN CLAIM POLICY
o If you are not satisfied with your Mamacouture on-line purchase you may return the goods within 30 days of the original purchase date. If that’s not good enough time let us know and we shall try to help.
o Product must be returned unused and in it's original packaging, with the price & other Tags intact.
o You will be given an equivalent amount of money in the form of voucher or a product or refund of Money. You decide, and we are good with what works for you.
o Customers returning product not in the original condition may be subject to a re-stocking fee of up to 50% of the total amount of the original purchase price. Its sounds harsh, but its just to deter people from doing some mischief. Majority of us will never get impacted.
RETURN CLAIM PROCEDURE
To return a purchase please follow the steps below
1. Sign in to your account, click on the "view my orders" button and select the order you would like to return.
2. Complete the online form and print one copy to include in the box with your Mamacouture product in it's original packaging.
3. Pack product in suitable packaging to ensure it is not damaged in shipping. Ship the package using a traceable source (i.e. DTDC, Blue dart, Aramax). Keep the courier receipt, etc., so that if it gets lost in transit or gets damaged, it’s still traceable.
4. You have to return the garment to the below mentioned address:
Mamacouture, 3 Civil Lines Enclave, Civil Lines, Gurgaon 122001, Haryana, India.
5. Courier charges will also be refunded so don't stress about that.
6. We will contact you when we receive your goods and will settle the claims ASAP. It should not take us more than 15 days to refund the amount, and in most cases we will try and do it much earlier.